Exchange and return policy

If you are not satisfied with the product, you can return or exchange it within (7) days of receiving the product, but on the condition that *you guarantee to us that the product is intact, in its original condition, with all its accessories, in its original packaging, and not used or opened at all*

Exceptions:

- If you receive an incorrect/wrong product, additional shipping fees will not be charged and will be covered by the store.

- We bear human error in placing a wrong image of another product, another name, or other errors. The product is returned from the customer and exchanged if he wishes, without him bearing additional shipping fees, provided that it is not used and the product is opened by the customer and is returned in its original condition.

- In the event of a return for other reasons (the customer needs to exchange the product or the customer’s desire has changed in general), the shipping fee to the store (25 riyals) will be charged to the customer.

- In the event of an exchange, a shipping fee from the store will be charged to the customer (25 riyals) in addition to the previous shipping fees.

-When preparing to return the product, the product must be in its original condition with all accessories and instruction booklet attached and in its original packaging.

-If the product is examined and it turns out that it is under warranty and the defect is revealed, the customer will be compensated with a new product and our website will bear the shipping cost.

A bill of lading is sent to the customer, and the customer is expected to deliver the product to the shipping company within 7 days from the date the bill of lading is sent to him. The delivery method for shipping companies is agreed with the customer with the customer service team according to the policy of each city and where the product was purchased from. The policy is canceled if the customer does not deliver the product to the shipping company during this period.

Products that have been opened will not be replaced or returned if they are not proven to have a manufacturing defect, noting that products that are not subject to exchange or return are all that violate or deviate from the terms of the warranty, such as:

(Misuse - cutting - breakage - opened product in an abnormal condition - failure to follow operating instructions - exposure of the product to water if it is not waterproof - performing any external maintenance - complete or partial failure of the device from working if incompatible accessories are used With the characteristics of the device.

To request a return or exchange, contact us via WhatsApp after filling out the form below. A response will be within 48 hours

customer name :

order number :

Returned product:

the number of pieces :

Reason for return:

- Any message in which the above form information is not completed will not be responded to.

- The process of refunding the money paid takes place from two to 14 working days after the shipment arrives at the store.

- The customer has no right to claim anything if more than the period specified above has passed.

- Your messages will be answered within 48 hours.